Below are the most frequently asked questions about shopping at Gander Mountain. If you cannot find the answer you are looking for, please contact us at support@gandermountainc.com or call 1-888-442-6337.
1. What is Gander Mountain?
Gander Mountain is a leading online retailer specializing in hunting, fishing, camping, shooting sports, and outdoor gear. With over 60 years of heritage since 1960, we provide high-quality outdoor equipment and expert advice through our website https://gandermountainc.com/.
2. Is Gander Mountain an official authorized retailer?
Yes. We are an authorized online retailer for all brands we carry. All products sold on our site are 100% genuine and backed by manufacturer warranties.
3. Do you have physical stores?
Currently, Gander Mountain operates as an online-only retailer. We do not have physical retail locations. All orders are fulfilled from our distribution center.
4. Where are you located?
Our corporate office and main distribution center are located in Hudson, Wisconsin.
5. How long does shipping take?
Standard shipping usually takes 3–7 business days within the continental U.S. Expedited and express shipping options are available at checkout. Shipping times may vary during peak seasons (holiday, hunting season, etc.).
6. Do you ship internationally?
We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not ship to U.S. territories or internationally at this time.
7. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account on https://gandermountainc.com/.
8. What if my package is lost or damaged?
Please contact us immediately at support@gandermountainc.com. We work directly with the carrier to resolve lost or damaged shipments and will replace or refund the order as appropriate.
9. Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $99 (before tax). Some oversized or heavy items may have additional shipping charges.
10. What is your return policy?
Most items can be returned within 30 days of delivery for a full refund or exchange, provided they are in new, unused condition with original packaging and tags. Firearms, ammunition, opened consumables, and personalized items are not eligible for return.
11. How do I return an item?
Log into your account, go to “My Orders,” select the item, and request a return. You will receive a prepaid return shipping label via email. Return shipping is free for qualifying returns.
12. When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. The refund will be credited to the original payment method.
13. Are all products on your website in stock?
We make every effort to keep inventory updated in real time. However, popular items may sell out quickly. You will see a clear “Out of Stock” or “Backorder” notice on product pages when applicable.
14. Do you sell firearms and ammunition online?
Yes. We sell firearms that must ship to a licensed Federal Firearms Licensee (FFL) dealer for transfer. Ammunition can be shipped directly to your door in most states, subject to applicable laws.
15. How do I know if a product is legal in my state?
It is the customer’s responsibility to know and comply with all federal, state, and local laws. Product pages clearly display shipping restrictions where they apply.
16. Do I need to create an account to shop?
You can shop as a guest; however, creating an account allows you to track orders faster, save wish lists, view order history, and receive exclusive member offers.
17. How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any promotional email, or by contacting us directly.
18. Is my personal and payment information secure?
Yes. Our website uses industry-standard 256-bit SSL encryption. We never store your full credit card information on our servers. Please see our Privacy Policy for complete details.
19. Do you offer price matching?
We do not offer formal price matching. However, we regularly run competitive sales and promotions. If you see a lower price on an identical item, feel free to contact us and we will do our best to work with you.
20. How can I contact customer service?
You can reach our customer service team in the following ways:
Still have questions?
We’re here to help! Please don’t hesitate to reach out to our knowledgeable support team. Our goal is to make your outdoor shopping experience at Gander Mountain as smooth and enjoyable as possible.
Gander Mountain – Equipping the Outdoor Lifestyle Since 1960
Website: https://gandermountainc.com/
Support Email: support@gandermountainc.com
Toll-Free: 1-888-442-6337

support@gandermountainc.com

orders@gandermountainc.com

returns@gandermountainc.com

privacy@gandermountainc.com
This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
123 Outdoor Way, Suite 200 Rochester, MN 55902 United States
1-888-426-3371